![]() Before that, it was Costco (NASDAQ: COST) putting a hard stop on returns of electronics 90 days after purchase in 2007 (but continuing to accept merchandise returns for all sorts of reasons, with no time limits, at its discretion). In 2013, sportswear retailer REI limited returns of its goods to one year from purchase as well. Bean's not alone in being afflicted by abusers of a generous customer policy. Bean is reserving the right to make the final decision in such cases. Returns after one year may still be accepted "if an item proves to be defective due to materials or craftsmanship," but L.L. Bean is cutting short its lifetime guarantee and instead promising to replace and refund items only for "one year after purchasing an item," requiring proof of purchase, too. Bean products at "yard sales" and then attempting to return them for full refunds of the original price. ![]() The problem is, says the company, "a small, but growing number of customers has been interpreting our guarantee well beyond its original intent," even buying old L.L. Bean in a posting on Facebook last week, the company has offered "one of the best guarantees in retail," by accepting returns for any purchases that customers aren't satisfied with - basically forever. Bean's famous lifetime satisfaction guarantee is going the way of the dodo. Bean, by now you've probably heard the bad news: L.L. Bean drops its unlimited lifetime return policy
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